Job Description
External Applicants: Please apply through Prosperity Bank's Career Center at Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Responsible for directing calls to the correct extension in a prompt and courteous manner. Provides basic information to incoming callers in regards to products and services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and professional completion of Operator functions.
2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
3. Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
1. Operator functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.
3. Accurate and complete information about Bank products and services is provided to customers.
4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities.
5. Required reports and records are accurate, complete, and timely.
6. The Bank's professional reputation is conveyed and maintained.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: General knowledge of Bank policies and procedures is helpful.
EXPERIENCE REQUIRED: At least 1 year of switchboard or customer service experience.
SKILLS/ABILITIES:
Excellent communication and public relations skills.
Ability to work well under pressure.
PBX Switchboard skills.
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