Job Description

Job Title: Sales Order Administrator

Job Duration: 04 months

Est. Pay Range: $20.00- $22.00 USD Per Hour

Work Type: Onsite

Responsibilities:

Runs MRP and generates replenishment orders.

Monitors inventory utilizing and Customer inventory tracking systems.

Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.

Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics. 

Coordinate with purchasing to expedite AOG/Critical customer orders.

Work with customers and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.

Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.

Properly identifies loan and exchange core returns and ensures the return of owned equipment back to the appropriate inventory locations.

Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.

Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)

Issues credit/debit memos in coordination with direction from Finance.

When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.

Identify and assess customers’ needs to achieve satisfaction

Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.

Participates in daily meetings and customer conference calls and provides reporting as appropriate

Generates Sales Orders, Push Orders and Stock Transport Orders

Conducts self in a way to ensure excellent customer service

AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services. 

Off hours support as required by business to support customers

Other duties as assigned by team leader

Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)

Education

High School graduate or General Education Development (GED) diploma with minimum of 2 years’ in at least one of the following:

Certification/associate’s degree

Direct Customer Service

Electronics

Sales

Materials warehousing using an ERP system 

Job Tags

Hourly pay, Permanent employment,

Similar Jobs