Job Description

NIGHT MANAGER - FRONT DESKClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $55000 / year What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. We provide parking onsite guaranteed, meals every shift, and room for advancementJob Summary The Night Manager is responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests. Directly manages all night shift team members. Key Responsibilities:Ability to work overnight, 10pm - 8am.Serves as Manager-On-Duty to address and resolve guest and team member questions or issues; Ensures total guest satisfaction and safetyTours hotel interior and exterior to insure quality appearance, cleanliness and lighting. Reports all deficiencies and safety hazards to the engineer on duty. Follow up to insure deficiencies have been corrected.Overall supervision of all night shift team members to ensure quality service standards are maintained. Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed.Oversees the preparation of daily summary reports for distribution to various departments on the day's business activities.Addresses concerns and incidents and reviews the status of the daily operation with Department Heads to ensure quality and continuity in operations.Manage any emergencies that arise during the night hours in conjunction with Security.Assist the Front Office Manger with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction.Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond, PLATINUM SERVICE standards at all times by working along side colleagues on a regular basis.Attend management meetings and those that relate to the Front Desk.Assist with the day-to-day operation of the Front Desk by ensuring staffing, service and financial standards are met. Prepare any relevant reports or documentation as needed.Responsible for rooms inventory control, effective blocking of reservations to maximize occupancy, rate and guest satisfaction, along with coordinating future days inventory control.Handle guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.Assist with preparing staffing schedules, training of current and new colleagues, maintaining department payroll reports, vacations, holidays, sick leave and absence records.Assist with interviewing candidates for Front Desk job openings; conduct Reach reviews, and performance manage as required.Ensure appearance standards are maintained at the Front Desk along with other Employee rules, regulations and policies.Ensure the accuracy of 5 & 10 day VIP reports or any other reports generated from the Front Office.Manage the PLATINUM SERVICE program, coordinating same day arrivalsReview Group Resumes, VIP Alerts, Site Inspections and arrival and departure manifests to ensure consistent service standards.Consistently reviewing guest information on guest folios and reservations, reviewing scheduled/un-scheduled departures and stay-overs, while monitoring the accuracy of room counts and inventory levels.Control stock inventory levels, monitor workstations for cleanliness and organization at the Front Desk and in the back office areas. Preferred Qualifications:Experience working in a hotel, hospitality, or corporate puter skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.Apply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1281552Flik Hospitality GroupJEANNE M LANE[[req_classification]]

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