** Night Auditor & Front Desk Agent**
**Job Category****:** Front Office **Requisition Number****:** NIGHT05050 Showing 1 location **Job Details**
**Description**
This combined position of Night Auditor and Front Desk Agent serves as a welcome ambassador to all guests providing exceptional customer service whether upon arrival, departure, extended reservation or handling any guest needs. This is full time position consisting of two Night Audit shift and three Front Desk Agent shifts.
Job Responsibilities :
* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
* Check departing guest out of the hotel as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Resolve guest problems and complaints
* Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
* Deliver and maintain Hilton's Brand Standards.
**Specific to Night Auditor**
* Balance all department accounts.
* Reconcile front desk postings and investigate discrepancies.
* Balance all credit cards
* Audit room rates and market codes.
* Posts room and tax to all occupied rooms.
* Run Close Out reports. Closes the day.
* Completes Management reports and distributes accordingly.
* Welcome and register guests expeditiously, provide information to guests as needed.
* Provide excellence guest services with assisting guest with needs or resolving issues. .
* Be knowledgeable in all hotel emergency procedures.
Job Requirements :
* Applicants must possess excellent customer service and computer skills
* Applicants must be able to work flexible schedule (AMs/PMs) along with two Overnight Shifts
* Applicants must be able to work Saturdays, Sundays and Holidays
* Must be detail oriented and able to work alone
* Must have 1-2 years night auditor or accounting experience
* Ideal candidate has previous Hilton and OnQ experience
**Qualifications**
**Skills**
**Preferred**
**Problem Solving** *Some Knowledge* **Decision Making** *Some Knowledge* **Customer Service** *Advanced* **Organized** *Intermediate* **Behaviors**
**Preferred**
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Job Description: As an Insulation Installer, you will focus on installing insulation (fiberglass or rock wool batts) to exterior walls and ceilings. Your day-to-day "office" won't always look the same! However, you can count on the process to provide...
...Entry Level Social Media Assistant Department: Web Craft Stylers Employment Type: Full Time Location: Cincinnati, OH Compensation... ...Media Assistant at Webcraft Stylers will support the marketing team by managing social media accounts, creating content,...
Job Description Job Description Sturm Heating & Air Conditioning serving the greater Spokane and Coeur d'Alene area for over 45 years by providing quality and professional workmanship is immediately hiring a Journeyman Plumber . Position: Journeyman Plumber ...
...Meet CoCaptain CoCaptain is a virtual marketplace that enables Coaches and Clients to engage in online (remote) coaching sessions. We help coaches to grow their business by handling the administrative, sales, and marketing functions so they can focus on what matters...
...about hydration levels and body composition changes. We are seeking a dynamic and creative individual to fill the role of Social Media Manager at our company. The ideal candidate will be responsible for curating engaging content across various social media platforms...