Job Description
DESCRIPTION
This role is located in one of our approved office locations in Santa Monica, CA.
Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?
As a Customer Success Manager with Home & Lifestyle-Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.
The H&L Amazon Vendor Services Team works with Vendors who sell products such as:
Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)
Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.
The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.
Daily Roles and Responsibilities:
Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns
Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management
Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance
Analyze data from multiple sources and present recommendations to vendors on trends and opportunities
Provide support and strategic business recommendations while working with internal teams to ensure operational performance
Develop and deliver reports to vendors specific to their needs and strategic growth goals
Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products
Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals
Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization
Identify, solve, and scale process improvements across the team and broader organization
Manage challenging account goals, issues, and projects
BASIC QUALIFICATIONS
Experience with Microsoft Excel
Experience analyzing data and best practices to assess performance drivers
3+ years of professional work experience
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Experience developing and implementing strategies
Experience influencing stakeholders
Proficient in Excel
Time management, prioritization, and problem-solving skills
Strong written and verbal communication skills
Skills for building professional relationships
Experience rapidly adapting to change and dealing with ambiguity
Job Tags
Full time, Work experience placement, Immediate start,